Privacy Policy

Information we collect

We collect information you provide directly and information collected automatically when you interact with our service.

• Contact and identity information: name, phone number, email address, billing and service addresses.
• Vehicle and service details: vehicle make, model, registration, VIN, service history, maintenance notes, diagnostics and repair records.
• Transaction and payment information: invoices, payment method details, payment confirmations (we may store limited payment details; full card data is processed by payment providers).
• Online usage data: IP address, device and browser information, pages visited, appointment requests, form submissions, and analytics data.
• Communications: messages, emails, chat transcripts, and call recordings where applicable and permitted.

How we use information

We use personal information for purposes related to providing and improving our services, including:

• Performing and managing repairs, maintenance, inspections, estimates, and warranty services.
• Processing payments, invoices, and refunds.
• Communicating with you about appointments, service reminders, status updates, and customer support.
• Maintaining service records and history for your vehicle.
• Improving our website, services, and customer experience using analytics and feedback.
• Sending marketing and promotional communications where you have consented; you may opt out at any time.

Legal basis for processing

Depending on applicable law, we rely on one or more of the following bases to process personal data: to perform a contract (e.g., to deliver vehicle services), with your consent (where required), to comply with legal obligations, and for our legitimate business interests (such as improving services, preventing fraud, and maintaining records).

Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate and improve our website, provide analytics, and personalize your experience.

• Essential cookies: required for site functionality, booking forms, and security.
• Analytics cookies: collect anonymized usage information to help us understand site traffic and performance.
• Advertising and marketing cookies: used only with your consent to deliver relevant offers and measure campaign performance.

You can manage or disable cookies via your browser settings and opt out of certain third-party analytics or advertising tools. Disabling certain cookies may affect site functionality.

Data sharing and disclosures

We may share personal information with:

• Service providers: companies that assist with payments, parts suppliers, software platforms, hosting, analytics, and communications.
• Legal and regulatory authorities: when required to comply with legal obligations or to respond to lawful requests.
• Business transfers: in connection with a sale, merger, or reorganization; we will notify affected individuals where required.

We require service providers to protect personal information and restrict use to the purposes we authorize.

International transfers

Because we and our service providers may operate in multiple countries, personal information may be transferred to jurisdictions with different data protection laws. We take reasonable steps to ensure an adequate level of protection and, where required, implement appropriate safeguards.

Data retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirements.

Your rights and choices

Subject to applicable law, you may have rights to access, correct, update, or delete your personal information; to restrict or object to processing; to receive a copy of your data in a portable format; and to withdraw consent where processing is based on consent. To exercise rights, contact us at info@autoinc.sbs. We may need to verify your identity before taking action.

If you are located in a jurisdiction with a data protection authority, you may also lodge a complaint with that authority.

Security

We implement administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system can be completely secure; if a breach affecting your data occurs that we are required to report, we will notify you and regulators as required by law.

Children and minors

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected data from a child without appropriate consent, we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice via our website or direct communication where feasible. The policy's last update date is noted at the top of this document.

Contact us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact: